Banking FAQs
For example : Tiki Bingo
NETELLER FAQs
Please check on the Promotions Page to see if you qualify for any Promotional Bonuses with your NETeller deposits.
What is NETeller?
NETeller is now emerging as one of the strongest online payment solutions and is fully endorsed by Tiki Bingo and by Playtech Ltd.
Time tested and trusted.
Fast.
Secure.
High quality customer service.
Free of any money transfer charges except for a 3.9% fee on credit card funding of the NETeller account. Needless to say, deposit and withdrawals within Tiki Bingo itself shall remain entirely free of charge.
Very similar to PayPal (relevant mainly for past PayPal depositors).
Takes a few minutes to sign up for a new account (relevant for players with no NETeller account).
Offers funding by most major credit cards, by EFT (electronic funds transfer), by Instacash and by bank deposits.
Recommend using EFT, Instacash or bank deposits so as to avoid possible unfair credit card declines for gaming transactions. Also, funding via these methods is totally free and does not carry any fee for the players whereas funding via a credit card will carry a 3.9% charge.
How do I deposit funds?
NETeller currently allows deposits made via:
Credit card: Once processed funds are immediately available in the your account. Deposit $500 from one credit card only until the account is certified. Then deposit up to $4000 over 30 days from multiple credit cards.
Electronic Funds Transfer (EFT): for players with US bank accounts only: Takes up to 4-5 business days as funds are transferred from your bank account to an automated clearing house and then to NETeller. There is no fee. Maximum deposit is $5000 per transaction.
InstaCash: Same as EFT but your account is credited instantly. (Only eligible if you have been a NETeller member for 14 days and have had 1 regular EFT cleared followed by a 4-day waiting period).
NETeller will assign different credit levels dependent upon transaction history:
Level 1: Two deposits per day (max $100/day, $250/week)
Level 2: Two deposits per day (max $300/day, $750/week)
Level 3: Three deposits per day (max $750/day, $1500/week)
Bank deposits: Once verified, money is deposited into your bingo account. No fee is charged by NETeller (maximum deposit $10,000 per day)
US players: made at any branch of Bank of America
Canadian players: made at any Bank of Montreal
International players: bank wire from their bank
Please note:
The limit for Credit Card deposits when you first signup with NETeller is $250 for the lifetime of the account. If you choose to certify your account with NETeller (sign up your personal banking information) your limit will then be increased to $3000 dollars a month. This only applies to Credit Cards. NETeller offers a number of different ways to fund your personal account. You should call NETeller customer service line using the contact numbers below or email support@NETeller.com for information about using the bank deposit method.
What withdrawal methods does NETeller allow? How long does each take to process? What are the fees?
NETeller currently allows withdrawals to be made via:
Credit card: Takes 24 hrs - 10 business days for the charge to appear on the card's balance. There is no fee. Must withdraw exact amount originally deposited with that credit card (e.g. if you deposited $20, you must withdraw $20 to the same credit card).
Note that deposits by credit card must be credited back before any other form of withdrawal is available
EFT: Takes up to 4-5 business days. No fee.
Checks: Requests made before 3PM EST are processed that business day. Sent via regular US mail. Fee $1. FedEx fee $26
Note that transfers may also be made between NETeller members. The receiver must accept the transfer. Fee 1.9% (min. transfer $15; max. transfer $5000/transaction)
How long does it take to set up a NETeller account?
A few minutes.
After you have filled out the appropriate information on the registration form, NETeller will send you an email with a link to your login page as well as your account number and secure ID. This process should only take a few minutes.
How can I contact NETeller?
Use one of the following:
EMAIL:
support@NETeller.com
TOLL FREE CUSTOMER SUPPORT:
1.888.258.5859
INTERNATIONAL PHONE:
+1.403.233.9466
TOLL FREE CUSTOMER SUPPORT FAX:
1.888.678.2128
INTERNATIONAL FAX:
+1.403.254.6789
Why was my credit card declined?
A credit card will be declined by the bank issuing the card. You may call the issuing bank to find out what is wrong with your card. Remember: Three invalid credit card attempts within one hour will cause your NETeller account to be automatically closed and you will have to contact customer support in order to have it reopened.
How do I change the personal information in my NETeller account?
In the navigational bar at the top of your NETeller account, there is an option to "Edit Account". This will allow you to change your phone number and password in the NETeller system.
Why is my transfer to a merchant still pending?
Not all merchants accept transfer 24 hours a day. Some work regular business hours, some do not. It is solely up to the merchant to accept or decline any funds to or from NETeller. If a transfer you made to a merchant has been pending for a long time you may contact the individual merchant or cancel the transfer from your account.
INSTACASH FAQs
Please check on the Promotions Page to see if you qualify for any Promotional Bonuses with your Instacash deposits.
What is InstaCASH?
InstaCASH is a fast and easy way to deposit funds in your NETeller account. NETeller is an online money transfer service. Opening a NETeller account is like using an online wallet. You can deposit and withdraw funds from it into your bingo account. First open an account at www.neteller.com and then you can instantly fund your NETeller account from your bank account with instaCash.
Who can use InstaCASH?
InstaCASH is currently available to U.S. clients only.
How do I fund my account using InstaCASH?
Transfering funds with InstaCASH involves 3 easy steps (after having opened a NETeller account):
Register a Bank Account.
Required info: bank name, bank phone number, bank routing number and bank account number
Verify Your Identity.
You will be asked to confirm 3 facts about your financial history in multiple-choice format to confirm your identity. This information is used for verification purposes only and is not retained by NETeller once your identity has been verified.
Fund Your Account.
Enter the amount to transfer and click GO! You can transfer from $20 to $500 in a single InstaCASH transfer.
Once you sign up for a NETeller Account and have registered your bank account (US citizens only), you will be eligible for instaCash deposits.
How does InstaCASH work?
InstaCash deposits work like using your bank card. You make a instaCash deposit request and as long as you meet all the requirements, the funds will be available in your NETeller account instantly!
MONEYBOOKERS FAQs
Please check on the Promotions Page to see if you qualify for any promotional bonuses with your MoneyBookers deposits.
What is Moneybookers?
Moneybookers is a tool that allows you to safely send and receive money via email - instantly. You can send money from your credit card and transfer money to and from your bank account.
How do I fund my account with Moneybookers?
First open an account at www.moneybookers.com and then fund your account by one of the following options:
Wire Transfer - You will be provided with a transaction ID and bank details. You then have to instruct your bank to process the transaction. The funds should be in your Moneybookers account within 2 to 4 days. As soon as the funds are credited to your Moneybookers account, you can go ahead and send payments to anyone with an email address. There are no fees when using this option.
Credit Card - Register your card and then send via fax or email to Moneybookers an Identification document with picture (such as ID card, passport or driver's license), the front and back of the credit card and a recent credit card statement signed by the credit card owner.
The verification procedure should be completed within 48 hours after having sent these documents. Next time you upload funds to your account the credit card option will be available to fund your account instantly. There is a 3% service charge when using this option.
Sending money via Moneybookers costs 1% (up to € 0.50) per Transfer.
Customer support: service@moneybookers.com
Mailing address:
112 Lee Valley Technopark
Ashley Road
London N17 9LN
United Kingdom
Customer Call Centre:
UK and International: 0870 881 2808 (English)
Germany: 0190 210 217 (German / € 0.62 per minute)
UK: 0709-2042001
USA: 509-271-5556
Germany: 030-6908-8436
Netherlands: 020-524-8418
France: 01-5301-0809
International: +1-509-271-5556 or +44-709-2042001
FIREPAY FAQs
Please check on the Promotions Page to see if you qualify for any Promotional Bonuses with your FirePay deposits.
What is FirePay?
Any deposits via FirePay should be done through the cashier, and the Credit Card deposit option.
FirePay is a free, secure and convenient payment method which works a lot like a debit or Credit Card. You simply deposit funds into your FirePay account and then use it to make payments or transfer funds on-line. You will also be able to use your FirePay account to make withdrawals from Tiki Bingo.
FirePay offers round the clock customer support, e-mail confirmation of purchases and online account activity statements.
How do I open a FirePay account?
To open your account, please go to www.firepay.com. You will be required to enter details such as your name and billing address. It is a quick and simple process, which you will be guided through step by step.
Please ensure that the e-mail address you register with FirePay is the same as the one registered at Tiki Bingo. If the e-mail addresses are different, you can change the e-mail address in your FirePay account so that they correspond.
How do I fund my FirePay account?
You can fund your FirePay account either directly from your bank account or via ACH (a.k.a. E-Checks). Please note that a U.S. bank account is needed for both options. Funding your FirePay account via Credit Cards is no longer possible. To register your bank information log into your FirePay account and enter your checking account and routing number in the relevant fields.
Once your bank account is registered, FirePay will make a small deposit into it. When you log in again, you will be asked to enter the amount of the deposit in order to verify that the registered bank account is yours.
Please note that this Test Deposit may take 2-3 business days to show up in your bank account.
How do I deposit, withdraw and transfer funds via FirePay into my account?
Your deposit processing time takes a few seconds to a couple of minutes, just like a Credit Card.
To make the deposit, go to www.firepay.com and open an account.
After you have done this you will receive your 16-digit number FirePay account number.
ewalletXpress FAQs
Please check on the Promotions Page to see if you qualify for any Promotional Bonuses with your ewalletXpress deposits.
What is ewalletXpress?
eWalletXpress is an online money transfer service from Navaho Networks and was previously known as 900PayPlus. It provides a fast and secure method of transferring cash to your casino account.
Who can use ewalletXpress?
Your eWalletXpress account is like a wallet - only online. Simply deposit your money using a variety of convenient funding methods including Check, Money Order, 900Pay, Bank Wire or Bill Payment and then spend your money at any time you want. It is fast, friendly and risk free. Registration Approval is immediate and you can fund and purchase instantly if you use 900Pay or XpressFunds Deposit methods.
Available for US and Canada residents only (900pay funding is not available in Canada).
To register with eWalletXpress go to http://www.ewalletxpress.com.
CITADEL FAQs
Please check on the Promotions Page to see if you qualify for any Promotional Bonuses with your Citadel deposits.
How Do I Make a Citadel (ACH) Deposit?
This Deposit method is available for Members in The US.
To deposit with Citadel in your account just follow these simple directions:
Go to the Cashier
Click on Deposit
Click on the Citadel Tab
Enter the amount you wish to deposit
Click on Deposit
You are sent to a secure web page
Sign up (or log in if you already have an account)
Create your Clear Pay ID
Fill in the identity registration form - click on submit
Write down your Personal Check information - click on submit.
How much can I deposit with Citadel?
Minimum Single deposit: $50
Maximum deposit: No Limit.
Please note:
If you made a Citadel deposit/s prior to cashing out, your withdrawal might be subject to additional waiting days until the deposit has been fully cleared.
If your Citadel deposit/s is returned (declined), your withdrawal will be declined and your winnings voided.
EcoCard FAQs
Please check on the Promotions Page to see if you qualify for any Promotional Bonuses with your EcoCard deposits.
What is EcoCard?
EcoCard is an alternative purchasing method which is used widely throughout Europe.
How do I open an account?
Funding of your EcoCard account can be done with cash, Internet banking payment, or bank wire.
How do I fund the account?
To open an account with EcoCard visit their website at: http://www.ecocard.com and click on the "Registration" button. You can deposit money by clicking on "Money Deposits".
INSTADEBIT FAQs
Please check on the Promotions Page to see if you qualify for any Promotional Bonuses with your InstaDebit deposits.
What is InstaDebit?
INSTADEBIT is a system that allows you to make payments securely to online merchants directly from your U.S. bank account. INSTADEBIT works the same as writing a check or using your debit card. Your purchases will appear as checks on your bank statement. INSTADEBIT never shares your personal information with merchants, and you will ever be asked for your credit card number.
How much does it cost?
INSTADEBIT is free, you are not required to fund a separate account or provide your credit card information. The easy two-step sign up process only takes a minute and then you are ready to make your purchases. You simply complete the consumer registration form, enter your banking information and you are ready to pay for your purchases from your bank account.
How do I register?
It's easy to Register. Simply fill in the online form and enter your bank account information.
UseMyBank FAQs
Please check on the Promotions Page to see if you qualify for any Promotional Bonuses with your Citadel deposits.
What is UseMyBank?
This is good news for our Canadian Players, who can now pay instantly with their online bank. UseMyBank allows you to use your existing Online Banking bill payment service with each of the supported Banks to make payments to your Tiki Bingo account.
How much will it cost me?
Instant online payments for free. Credit Cards are not required in order to deposit into your account... and you have the same buying power as cash or debit! Visit www.usemybank.com for more details.
How do I sign up?
There is no required registration process, ensuring you complete privacy. All you need to supply is a valid email address & telephone number for payment verification.
PaySafeCard FAQs
What is PaySafeCard?
PaysafeCard is Europe’s first prepaid-card for online shopping. PaysafeCard is principally for German and Austrian players and allows you to make deposits into your Tiki Bingo account at anytime. paysafecard is available in Austria & Germany.
How do I use it?
PaysafeCards can be purchased at local petrol stations, newspaper stands, post offices, electronic shops, book stores, banks and more throughout Germany and Austria. To find the nearest paysafecard vendor click on www.paysafecard.com/de/de/wo (Germany) or www.paysafecard.com/at/de/wo (Austria). The card can be bought in Euros but can also be converted into U. S. Dollars at the Tiki Bingo cashier.
Is it safe?
It is safe, easy and anonymous. The PaysafeCard features a 16 digit scratch-off number that you can enter into Tiki Bingo cashier to buy chips. No bank accounts or financial data needed. PaysafeCard is an official means of payment, issued by Commerzbank AG and BAWAG.
WIRE TRANSFER FAQs
Please check on the Promotions Page to see if you qualify for any Promotional Bonuses with your Wire Transfer deposits.
How much can I transfer?
Limits
Minimum amount - $100
Maximum amount - None ($1000 for the initial deposit only).
Important
Please make sure all Wire Transfers are in U.S. Dollars only.
How long will it take?
It may take up to 5 days for our bank to receive the funds. Immediately upon confirmation of our bank we will update you account balance and will send you an email confirmation that your account has been updated with the deposited funds.
How much does it cost?
There is no charge for deposits made by Wire Transfer.
BANK TRANSFER FAQs
Please check on the Promotions Page to see if you qualify for any Promotional Bonuses with your Banker's Draft or Personal Check deposits.
What is a Banker's Draft?
A Banker's Draft is a check issued by your bank on your behalf. This means it is guaranteed by them, making it as good as cash.
How do I fund my account using a Banker's Draft or personal check?
You can easily deposit money into your bingo account by using a Bank Draft or a Personal Check. To send a Bank Draft or a Personal Check please contact your local bank and ask to issue a Bank Draft or sign one of your Personal Checks, making sure you have read and understood the below sections.
Please make sure to enclose your account and personal information,
and write your player Code CD0000000 on the back of the check.
When you are done, please mail the Bank Draft or Check to the following address:
PAYNET SOLUTIONS LIMITED
P.O.BOX 27142
1642 - NICOSIA
CYPRUS
Limits:
Minimum Amount - $50
Maximum Amount - $5000 per one month period.
How long does it take?
We will have to wait for the mail to arrive to our offices.
This period varies depending upon your location and the shipment method.
Once we receive the mail, a Bank Draft takes 10 banking days to clear,
While a Personal Check normally takes up to 21 banking days to clear.
We will update your account as soon as it clears.
What does it cost?
There is no charge. Please make sure that all bankers drafts or personal checks are in U.S. Dollars only.
If you have any questions that are not covered here, please click here to visit our Contacts Page and send an email to the relevant department.More Articles...
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